CVSSA Security Guide

The United States Government requires cruise lines that operate in United States waters to provide certain information to their passengers in the form of a Security Guide.

The Safety and Security of our passengers and crew is our highest priority. Allegations of crime, missing person reports, and medical emergencies are taken seriously, and we are committed to responding in an effective and caring manner for those involved. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are onboard, on duty and available at all times.

Should you become aware of possible illegal behaviour, or someone being injured or unsafe during your voyage, it is very important to immediately report this to the ship's management. This may be done by calling the ship's emergency telephone number at 911, using the phone provided in your cabin, or by contacting the Guest Services Desk. A delay in immediately reporting an injury or unsafe/illegal behaviour may lessen the ship's personnel to effectively respond. The delay may also impair our ability to properly preserve evidence in a subsequent law enforcement investigation.

As a company, we report criminal allegations to law enforcement so they can investigate and prosecute to the fullest extent of the law, regardless of where in the world the ship is located at the time of the incident. Criminal allegations are reported to law enforcement officials as necessary to allow a full investigation; this includes reporting of alleged crimes to the Federal Bureau of Investigation (FBI) and United States Coast Guard (USCG) in compliance with United States laws.

For a missing United States national and defined serious felonies (i.e., homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assault, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, and to the US Coast Guard in writing. These requirements apply to onboard incidents that occur while the ship is in United States territorial waters, or on the high seas or foreign waters if the victim or perpetrator is a United States national. The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel's nation of registry, may also assert jurisdiction and impose additional reporting requirements.

United States law also requires us to provide you with the following information. For embarking or debarking in the United States, you may independently contact the FBI or US Coast Guard for incidents arising at any time during the voyage from your phone, or through the Guest service desk. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities.

Contact information for these entities, along with contact information for third party victim advocacy groups and the locations of United States Embassies and Consulates for the ports we plan to visit during United States oriented voyages is provided below. If you need assistance in locating this information or if you find this information has changed since publication or is incorrect, please contact the onboard Guest Services desk immediately.