Cruise Vessel Security & Safety Act (CVSSA) Compliance
Effective Date: March 1, 2024
Welcome to Villa Vie Residences Inc. (“VVR”, “we”, “us”, or “our”). As part of our commitment to passenger safety and legal compliance, this page provides important information required under the Cruise Vessel Security and Safety Act (CVSSA). We encourage all guests and prospective passengers to review these resources to stay informed about their safety and security rights while traveling with us.
Security Guide
The United States Government requires cruise lines that operate in United States waters to provide certain information to their passengers in the form of a Security Guide.
The Safety and Security of our passengers and crew is our highest priority. Allegations of crime, missing person reports, and medical emergencies are taken seriously, and we are committed to responding in an effective and caring manner for those involved. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are onboard, on duty and available at all times.
Should you become aware of possible illegal behaviour, or someone being injured or unsafe during your voyage, it is very important to immediately report this to the ship’s management. This may be done by calling the ship’s emergency telephone number at 911, using the phone provided your cabin, or by contacting the Guest Services Desk. A delay in immediately reporting an injury or unsafe/illegal behaviour may lessen the ship’s personnel to effectively respond. The delay may also impair our ability to properly preserve evidence in a subsequent law enforcement investigation.
As a company, we report criminal allegations to law enforcement so they can investigate and prosecute to the fullest extent of the law, regardless of where in the world the ship is located at the time of the incident. Criminal allegations are reported to law enforcement officials as necessary to allow a full investigation; this includes reporting of alleged crimes to the Federal Bureau of Investigation (FBI) and United States Coast Guard (USCG) in compliance with United States laws.
For a missing United States national and defined serious felonies (i.e., homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assault, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, and to the US Coast Guard in writing. These requirements apply to onboard incidents that occur while the ship is in United States territorial waters, or on the high seas or foreign waters if the victim or perpetrator is a United States national. The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel’s nation of registry, may also assert jurisdiction and impose additional reporting requirements.
United States law also requires us to provide you with the following information. For embarking or debarking in the United States, you may independently contact the FBI or US Coast Guard for incidents arising at any time during the voyage from your phone, or through the Guest service desk. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities.
Contact information for these entities, along with contact information for third party victim advocacy groups and the locations of United States Embassies and Consulates for the ports we plan to visit during United States oriented voyages is provided below. If you need assistance in locating this information or if you find this information has changed since publication or is incorrect, please contact the onboard Guest Services desk immediately.
U.S. Department of Transportation – Cruise Line Incident Reporting Statistics www.transportation.gov/mission/safety/cruise–line–incident–reports
National Centre for Victims of Crime
(referral organization for help in your hometown)
(855) 484-2846, www.victimsofcrime.org
Rape, Abuse & Incest National Network
(24-hour hotline and referral organization for help in your hometown)
(800) 656-4673 (Hope) www.rainn.org
Jackson Health System, Roxcy Bolton Rape Treatment Centre
(305) 585-7273
National Organization for Victim Assistance
(referral organization for help in your hometown)
(800) 879-6682 www.trynova.org
Individuals who are victims of sexual assault are entitled to complimentary access to internet and telephone services for the purpose of contacting the appropriate authorities and legal counsel.
FBI AND U.S. COAST GUARD CONTACT INFORMATION FOR U.S. EMBARK/DEBARK PORTS
Location/Country | Address/Contact Information |
Honolulu, Hawaii | FBI Honolulu Field Office – 91-1300 Enterprise Street Kapolei, HI 96707 (808) 566-4300 USCG Sector Honolulu Command Center: (808) 842-2600 |
Nawiliwili, Hawaii | Local Law Enforcement – Kauai Police Department, 3990 Kaana Street, Lihue, HI 96766-1268, Telephone: 808-241-1711 Hawaiʻi Police Department: (808) 935-3311 |
Kahului, Maui Hawaii | USCG Station Maui 233 Maalaea Rd Maui, Hawaii 96793: (808) 986-0023 Hawaiʻi Police Department: (808) 935-3311 |
Kailua Kona, Hawaii | Local Law Enforcement – Police Dept County of Hawaii, Kealakehe Station-Kona District, 74-5221 Queen Kaahumanu Hwy, Kailua Kona, HI 96740-2799, Telephone: 808-326-4646 |
Hilo, Hawaii | Local Law Enforcement – Hawaii Police Department, 349 Kapiolani Street, Hilo, HI 96720-3998, Telephone: 808-961-2244 Hawaiʻi Police Department: (808) 935-3311 |
San Diego, California | FBI San Diego Field Office – 10385 Vista Sorrento Parkway Telephone: (858) 320-1800 |
Catalina Island, California | Local Law Enforcement – Avalon Police Department, 215 Sumner Avenue, Avalon, CA 90704, Telephone: 310-510-0174 |
San Francisco, California | FBI San Francisco Fild Office – 450 Golden Gate Avenue, 13th Floor
Telephone: (415) 553-7400
Local Law Enforcement – San Francisco Police Department, 766 Vallejo Street, San Francisco, CA 94133-3887. |
Seattle, Washington | FBI Seattle Field Office : (206) 622-0460 USCG Seattle Command Centre : (206) 217-6002, Seattle Police Headquarters Office location: 610 Fifth Avenue. Seattle, WA 98104-1900. |
Ketchikan, Alaska | Local Law Enforcement – Ketchikan Police Department, 361 Main Street, Ketchikan, AK 99901-6429 Telephone: 907-225-6631 |
Wrangell, Alaska | 431 Zimovia Hwy, Wrangell, AK 99929, United States Telephone: (907)-874-3304 |
Icy Strait Point, Alaska | 108 Cannery Road Hoonah, AK 99829 United States Telephone: (907) 945-3141 |
Juneau, Alaska | Local Law Enforcement – Juneau Police Department, 6255 Alaway Avenue, Juneau, AK 99801 Telephone: 907-586-0600 |
Skagway, Alaska | Local Law Enforcement – 308 17th Ave, Skagway, AK 99840, United States Telephone: 907-983-3632 |
Haines, Alaska | Haines Borough Police Department 315 Haines Highway PO Box 1209 Haines, AK 99827 Telephone: 907-766-2121 |
Valdez, Alaska | 212 Chenega Ave. P.O. Box 307 Valdez, AK 99686 Telephone: 907- 835-4560 |
Seward, Alaska | FBI Anchorage Field Office: (907) 276-4441 USCG Sector Anchorage Command Center: (907) 229-8203 410 Adams St, Seward, AK 99664, United States Telephone: 907-224-3338 |
Homer, Alaska | 625 Grubstake Ave Homer, Alaska 99603 Telephone# 907-235-3150 |
Kodiak, Alaska | 2160 Mill Bay Road Kodiak, AK 99615 Telephone: 907-486-8000 |
Dutch Harbor (Unalaska) | Unalaska Police Department 29 Safety Way P. O. Box 370Unalaska, AK 99685 Telephone: (907) 581-1233 |
FBI AND U.S. COAST GUARD CONTACT INFORMATION FOR OTHER THAN U.S. PORTS
Vancouver, British Columbia | U.S. Consulate General, Vancouver, British Columbia – 1075 West Pender Street, Vancouver, B.C. Telephone: 604-685-4311 Local Law Enforcement -Vancouver Police Department / Marine Unit, 312 Main Street, Vancouver, B.C. Telephone: 604 717-3349. |
Victoria, British Columbia | U.S. Consulate General, Vancouver, British Columbia – 1075 West Pender Street, Vancouver, B.C. Telephone: 604-685-4311 Local Law Enforcement -Victoria Police, 850 Caledonia St, Victoria, B.C. Telephone: 250-995-7654. |
US EMBASSY / CONSULATE CONTACT INFORMATION FOR OTHER THAN U.S. PORTS
| Location/Country | Address/Contact Information |
| Japan | U.S. Embassy Tokyo 1 Chome-10-5 Akasaka, Minato City, Tokyo 107-8420, Japan Contact: 011-81-3-3224-5000 US Coast Guard ( Coast Guard Activities Far East (FEACT) Unit #5073, APO, AP 96328-5073, Yokota Air Base, Bldg #714, Rm #140, Fussa-shi, Tokyo 197-0001 Contact: 011-81-42-507-6545 Email: feact@uscg.mil |
| South Korea | U.S. Embassy Seoul, South Korea 188 Sejong-daero, Jongno District, Seoul, South Korea Contact: +82 2-397-4114 Email: seoulinfoACS@state.gov |
| China | U.S. Embassy Beijing 55 Anjialou Rd, Chaoyang, China, 100125 Contact: +86 10 8531 3000 |
| Taiwan | American Institute in Taiwan No. 100, Jinhu Rd, Neihu District, Taipei City, Taiwan Contact: +886 2 2162 2000 Email: office.taipei@trade.gov |
| Philippines | U.S. Embassy Manila, Philippines 1201 Roxas Blvd, Ermita, Manila, 1000 Metro Manila, Philippines Contact: +63 23012000 Email: ACSInfoManila@state.gov |
| Guam | USCIS Guam Field Office 770 East Sunset Boulevard, Suite 185 Barrigada GU 96913, E Sunset Blvd, Tamuning, Guam Contact: (800) 375-5283 |
| Micronesia | U.S. Embassy Micronesia X648+XG5, Kolonia, Pohnpei, Micronesia , Email: acsfsm@state.gov |
| Palau | U.S. Embassy Palau 9H52+RFX, Airai, Palau, Contact: +680 587 2920 |
| Indonesia | U.S. Embassy Central Jakarta, Indonesia Jl. Medan Merdeka Sel. No.3-5 11, RT.11/RW.2, Gambir, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110, Indonesia Contact: +62 21 50831000 Email: JakartaACS@state.gov |
| Australia | U.S. Consulate General Melbourne 553 St Kilda Road Contact: 1300 139 399 Email: MelbourneACS@state.gov
U.S. Consulate General Sydney Suite 2/50 Miller St, North Sydney NSW 2060, Australia Contact: +(61) (2) 9373-9200 Email: SydneyACS@state.gov
U.S. Consulate General Perth Level 4/16 St Georges Terrace, Perth WA 6000, Australia Contact: +61 8 6144 5100 Email: PerthACS@state.gov |
| Papua New Guinea | U.S. Consulate General Port Moresby Harbour City Road, Port Moresby 121 National Capital District, Papua New Guinea Contact: +675 308 9100 Email: ConsularPortMoresby@state.gov |
| Solomon Islands | U.S. Consular Agency Honiara HX94+XVW, Honiara, Solomon Islands Contact: +677-23426 Email: keithieusa@solomon.com.sb. |
FIJI
| U.S. Embassy Suva, Fiji 158 Princess Road, Tamavua, 158 Princes Rd, Suva, Fiji Contact: +679 331 4466 Email: SuvaACS@state.gov |
Samoa | U.S. Embassy Apia, Samoa 569J+J2H, Beach Rd, Apia, Samoa Contact: +685 21631 Email: ApiaConsular@state.gov. |
French Polynesia | U.S. Consulate, French Polynesia 1er étage, Centre Tamanu Hotu, 98717, French Polynesia Contact: 689-40-426-535 Email: usconsul@mail.pf |
New Zealand | U.S. Embassy Wellington New Zealand 29 Fitzherbert Terrace, Thorndon, Wellington 6011 Contact: +64 4 462 6000 Email: AucklandACS@state.gov |
Timor Leste | U.S. Embassy Dili, Timor-Leste FH32+H5J, Díli, Timor-Leste Contact: +670 332 4684 Email: consdili@state.gov |
Contacting Us
If you have any questions or concerns regarding the information provided on this page or about our compliance with the Cruise Vessel Security and Safety Act (CVSSA), please contact us at:
Villa Vie Residences Inc.
Email: admin@villavieresidences.com
We are committed to upholding the highest standards of passenger safety and security, and we appreciate your interest in staying informed.